Frequently Asked Questions.
- We will email you as items in your order ship, or if there are updates on the status of your order.
- If you have a ghettoplug store profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
- If you don’t have an account, find your order number, then go to order information and enter it.
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.
When will I receive my refund?
All refunds will be credited to your original form of payment or a ghettoplug Gift Card.
If you return an item to a ghettoplug store, the refunded amount will be applied to your credit card. Depending on your financial institution, you may see that refund within 3–5 business days. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days.
• If you’re returning a gift, you’ll receive a Gift Card with the credited amount.
• If you paid with a Gift Card, you’ll receive a Gift Card with the credited amount.
Can I cancel an order?
You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.
Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.
How do I ship to an international address?
International shopping for Ghettoplug products is offered through Ghettoplug, a global e-commerce provider.
When you place an international order, your shipping will be with Our logistics ecommerce partner MYUS